BTCL Customer Care Helpline Number, Email, Office Address, Bill Pay

BTCL 24 Hours open Customer Care Number is available. Just call to 16402 from any Operator Number and get support. All general queries, Problem, Complaint and Support information are available. So, call the Customer Care number now. 2.44 TK charge will apply per Minutes (including Tax).

BTCL Customer Care Number: 16402

BTCL Call Center Number:

For internal network and exchange failures etc, BTCL officials are requested to contact: 9320138, 9320139 (office hours). Subscribers may also contact SSI cell if they are not getting proper services from local BTCL camps. BCube (ADSL) subscribers may contact outsourcing partners or BTCL customer care for internet support: 9351616

BTCL Complaint Support SMS System:

Dhaka Multi-Exchange subscriber may send a 7-digit phone number to 01550152000 by SMS if the fault is not rectified by local camp. For example: SMS>8190100>01550152000

BTCL Web Administrator Contact Info:

Complaints and suggestions regarding this website, please contact: DDT
Telejogajog Bhaban, 37/E, Eskaton Garden, BTCL, Dhaka
Email: ,

BTCL Complaint Helpline:

  • Telephone Complain:Call 16402 (Dhaka City only), +880 2 9320000, +880 2 9320111, +880 2 9320111, +880 2 9320222, +880 2 9320222
  • Internet/IP/NIX:Contact: Divisional Engineer (Telex & TP) BTCL, Telephone Bhaban,  Moghbazar, Dhaka-1217, Phone:  +880 2 58312941, Fax: +880 2 9350388 Email:    Support Room: +880 2 8319825-28 (24 hours), Server Room: +880 2 9344500, +880 2 8332200, +880 2 9347251 (9am-5pm).
  • DotBD Domain/DNS/Mail /VPN Data Connection/Colocation: Contact: Divisional Engineer (Administration and Coordination), BTCL, Telephone Bhaban, Moghbazar, Dhaka-1217, Phone: +880 2 49354200, +880 2 8319248 (collocation), +880 2 9331253 (VPN), +880 2 8315951, Fax: +880 2 49357877, Domain Support Email:
  • BCube (ADSL) Complain BTCL Mogbazar, Dhaka. Customer Care: +880 2 9351616, +880 2 9348777 (08:00AM-09:00 PM, everyday)

BTCL Office Address:

Here is the Major BTCL office Address for you. You can visit your nearest BTCL office Address to get service from BTCL Executive. Most of the BTCL Office linked with Teletalk Office.

  • Head office: Telejogajog Bhaban, 37/E, Eskaton Garden, Dhaka1000, Bangladesh
  • Dhaka Telecommunications Region (North)- Gulshan-1, Dhaka [Area: Gulshan, Cantonment, DOHS Baridhara, Uttara, Tongi, Gazipur, Mymensingh, Jamalpur, Sherpur, Netrokona, Kishoreganj, Tangail]
  • Dhaka Telecommunications Region (South)- Gulistan, Ramna, Dhaka-1000 [Area: Ramna, Fakirapul, Chakbazar, Lalbagh, Babubazar, Gendaria, Zinjira, Keraniganj, Kalatia, Nawabganj, Dohar, Narayanganj, Munshiganj, Narshingdi, Kishoreganj (Bhairab only) ]
  • Dhaka Telecommunications Region (East)- Khilgaon, Dhaka [Area: Khilgaon, Mugdapara, Goran, Banasree, Mahanagar, Jatrabari, Demra, Mogbazar ]
  • Dhaka Telecommunications Region (West)- Sher-E-Bangla Nagar, Dhaka Area: [Sher-e-Bangla Nagar, Mirpur, Savar, Jahangir Nagar University, EPZ, Dhamrai, Manikganj]
  • Dhaka Telecommunications Region (Central)- Nilkhet, Dhaka [Area: Nilkhet]
  • Chittagong Telecommunications Region, Agrabad, Chittagong [Area: Chittagong, Cox’sBazar, Rangamati, Khagrachari, Bandarban, Noakhali, Feni, Laxmipur, Comilla, Chandpur, Bhramanbaria]
  • Sylhet Telecommunications Region, Sylhet [Area: Sylhet, Sunamganj, Habiganj, Maulavibazar]
  • Khulna Telecommunications Region, Khulna [Area: Khulna, Bagerhat, Jessore, Narail, Satkhira, Jhenaidaha, Magura, Kustia, Chuadanga, Meherpur, Faridpur, Rajbari, Madaripur, Shariatpur, Gopalganj]
  • Barishal Telecommunication Region, Barishal (started from April 2011) [Area: Barishal, Bhola, Jhalkathi, Pirojpur, Patuakhali, Barguna]
  • Rajshahi Telecommunications Region, Rajshahi [Area: Rajshahi, Chapai Nawabganj, Natore, Pabna, Naogaon, Sirajganj]
  • Rangpur Telecommunications Region, Rangpur [Area: Rangpur, Kurigram, Gaibandha, Lalmonirhat, Nilphamari, Bogra, Jaipurhat, Dinajpur, Thakurgaon, Panchagarh]
  • Palli Telecommunications Region, Rajshahi
  • Upazilla & Growth Centre Telecommunications Region, Karail, Banani, Dhaka
  • Transmission Region, Mohakhali, Dhaka
  • Overseas Telecommunications Region, Karail, Banani, Dhaka
  • Planning & Development Region, Telejogajog Bhaban, 37/E, Eskaton Garden, Dhaka1000
  • Marketing Region (Proposed), Telejogajog Bhaban, 37/E, Eskaton Garden, Dhaka1000
  • Telecommunication Staff College, Gazipur
  • Telecommunication Training Centre, (1) Tejgaon, Dhaka (2) Khulna (3) Bogra
  • Director, Central Telegraph Store, and Workshop, Tejgaon, Dhaka
  • Director (Procurement), Sher-E-Bangla Nagar BTCL Annex Building, Dhaka
  • Director (Revenue-1), Sher-E-Bangla Nagar BTCL Annex Building, Dhaka [Area: Outside Dhaka,
  • Trun& Telex, Data processing]
  • Director (Revenue-2), Sher-E-Bangla Nagar BTCL Annex Building, Dhaka [Area: Dhaka]
  • Central Telegraph Office, Gulistan, Dhaka-1000
  • Central Telegraph Office, Nandankanon, Chittagong
  • International Telegraph Office, Gulistan, Dhaka-1000
  • Educational Institutions: 12 Schools, 3 Colleges, 3 Madrasas

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