We strive to give our customers the best of service and the fastest solution. in order to do that we have state-of-the-art call center that serves our customers 24 hours 7 days a week.

if you need assistance or want to share your banglalink experience with us, then please contact us through the following numbers/ email address/ web:

dialing no./short code/email description tariff pulse
121 free ivr for all banglalink pre-paid, post-paid and call & control customers. customer can get various services and service related information from this number. free 10 sec
111 helpline for all banglalink pre-paid, post-paid and call & control customers. customer can talk to a customer care representative. tk. 0.50/ min
(free for post-paid)
10 sec
158 complaint number for all banglalink prepaid & postpaid customers. customer can launch complaints through this number. free n/a
7766 promotional number for all banglalink pre-paid & post-paid customers. all promotional information is available here. free n/a
175 contact number for i-top up transaction information (for banglalink retailers only). free n/a
365 customer service over phone for banglalink retailers only. free n/a
2727 yellow pages (for all banglalink) directory service. tk. 5.00/ min 10 sec
120 sms & call back service for all banglalink subscribers. tk. 2.00/ sms n/a
01911304121 free ivr for all banglalink pre-paid, post-paid and call & control customers. customer can get various services and service related information from this number. free n/a
01911304111 helpline for all banglalink pre-paid, post-paid and call & control customers. customer can talk to a customer care representative. tk. 0.50/ min
(free for post-paid)
10 sec
01912999000 only for postpaid & sme package information and sales request. tk. 2.00/ min 10 sec
01920000000 customer service over phone for icon customers only. on-net as per package
01950111111 for all kinds of international roaming related information, services & complaints. on-net as per package
1200 careline for mobile financial services of banglalink subscribers and banglalink retailers. tk. 1.00/ min
(free for retailers)
10 sec
1911304120 only for mobile financial services related information, services & complaints. tk. 1.00/ min 10 sec
+88 02 8820594 fax for customer service related queries.
info@banglalinkgsm.com customer service related queries through email.
roaming@banglalinkgsm.com international roaming related queries through email.
www.icongsm.com.bd website for icon customers only.

note:

  • all tariffs mentioned here are 15 % vat applicable
  • outgoing barred post-paid customers can call at 111; pre-paid and call & control customers can also call 111 if the connection has sufficient balance