All Products and Services of DBBL - Telecom offer

All Products and Services of DBBL

 

 

Bill Payment

Customers can pay bills of various organizations using this payment option. To make a payment please follow the following instruction.To get this service from Dutch Bangla Bank mobile Banking account you just need to dial *322# from any operator except citycell. in case if you are using Citycell mobile phones then just send an empty sms to 16216. Once you dial *322# or send an sms to 16216 you will get the following screen. From the screen please select the option 1.

How to register mobile account?

Customer fills up the KYC Form and submit to agent along with his/her photograph & National ID (NID)
Agent goes to Customer Registration Menu from his/her mobile and insert customer’s mobile number
Customer receives an IVR call or USSD Flash menu and in reply, he/she gives a 4 – digit PIN number at his/her choice (please remember your PIN)
A Mobile Account is created in DBBL system which is his/her mobile number + one check digit
Customer receives a confirmation SMS which contains his/her Mobile Account Number (please remember your check digit).

Where to register?

Customer can register at any DBBL nominated :-

Own agent
UISC
Banglalink
Citycell
Airtel retail points
mobi cash marked outlets of Grameen Phone’s.

Balance Enquary option allows Dutch Bangla Bank mobile banking customer’s to know about their Mobile Banking Account Balance. To get this service from Dutch Bangla Bank mobile Banking account you just need to dial *322# from any operator except citycell. in case if you are using Citycell mobile phones then just send an empty sms to 16216. Once you dial *322# or send an sms to 16216 you will get the following screen. From the screen select the option 5.

 

Person to Person Transfer (Send Money)

The money transfer from one mobile account to another mobile account is called P2P transfer. At present, Citycell, Banglalink, Airtel, Robi & Grameen Phone mobile account user can transfer maximum Tk.10,000/- (Ten thousand) per day and Tk.25,000/- (Twenty five thousand) per month from own account to any mobile account any time.

To get this from Dutch Bangla Bank mobile Banking account you just need to dial *322# from any operator except citycell. in case if you are using Citycell mobile phones then just send an empty sms to 16216. Once you dial *322# or send an sms to 16216 you will get the following screen. From the screen select the option 2.

Cash-In (Deposit):

Customer can cash-in (deposit) at any DBBL Branch, DBBL nominated- own agent, UISC, Banglalink, Citycell & Airtel retail points and Mobicash marked outlets of Grameen Phone.

  • Customer hands over cash to the Agent
  • Agent initiates the transaction from his/her mobile.
  • Agent issues a receipt to the customer
  • System sends an SMS to the customer’s mobile
  • For security reason, customer needs to check the sending number of SMS and the amount. SMS/IVR call will be sent from 16216 or 01190016216 or 096667

Overall process of Cash-In (Deposit) is as follows…

For Agent: Agent initiates the transaction from his/her mobile by dialing *322#

 

Bank Account – Mobile Bank Account Transfer

Customer can transfer money from bank account to mobile bank account or mobile bank account to bank account through Dutch Bangla Bank mobile banking.

Overall process of transfer is as follows:

To get this from Dutch Bangla Bank mobile Banking account you just need to dial *322# from any operator except citycell. in case if you are using Citycell mobile phones then just send an empty sms to 16216. Once you dial *322# or send an sms to 16216 you will get the following screen. From the screen select the option 4

 

Foreign Remittance:

Remitter can send remittance from any nominated Exchange Houses of Dutch-Bangla Bank and other Bangladeshi Banks located all over the world. The remitted money will be transferred to the beneficiary’s Mobile Account within 24-72 hours (in case of DBBL Exchange House – 24 hours) and the beneficiary will immediately receive an SMS about the deposit. To avail this service, just provide the following information at the exchange houses:

  • Amount
  • Beneficiary’s Name, Bank Name (Dutch-Bangla Bank ) and
  • Mobile Account number

Cash-out (cash withdrawal):

Customer can cash-out (withdraw) at any DBBL Branch and ATM, DBBL authorized- Own agent, UISC, Banglalink, Citycell & Airtel retail points and Mobicash marked outlets of Grameen Phone .

  • Customer asks the Agent for withdrawal of an amount from his/her Mobile Account
  • Agent initiates the transaction from his/her mobile
  • DBBL system sends USSD Flash menu to the customer’s mobile (or IVR Call): “Welcome to Dutch Bangla Bank. You are going to withdraw Tk.XXX from your account. If you want to continue enter your 4 digit pin or if not cancel the call.
  • Customer enters his/her PIN
  • System sends an SMS to the customer’s mobile
  • Agent hands over money to the customer

Overall process of Cash-Out (Withdraw) is as follows…

For Agent: Agent initiates the transaction from his/her mobile by dialing *322#

 

ATM withdrawal (cash withdrawal):

Customer can cash-out (withdraw) at any Dutch Bangla Bank ATM. Overall process of Cash-Out (Withdraw) from ATM is as follows:

In normal (idle state) condition following screen will pop up in ATM monitor and ATM is ready for financial transaction. For withdrawl cash press Mobile Banking Button.

After pressing Mobile Banking Button by ATM, the following screen will be appeared then type 12 digits mobile account number and if it is correct press Correct button otherwise press Incorrect button.
After that following screen will be appeared and customer will enter four digits PIN (Personal Identification Number). Now customer has to enter amount and press correct button. (If any wrong amount is given, customer may press incorrect button for a fresh entry)
Now customer will get an USSD Push/IVR call to input his/her account PIN number. If the PIN is correct.

 

Mobile Top-Up

Top Up option allows Dutch Bangla Bank mobile banking customer’s to rechrage thier own mobile no or any other mobile no they want. To get this service from Dutch Bangla Bank mobile Banking account you just need to dial *322# from any operator except citycell. in case if you are using Citycell mobile phones then just send an empty sms to 16216. Once you dial *322# or send an sms to 16216 you will get the following screen. From the screen select the option 3.

Salary Disbursement

It is a process by which Corporate Office can disburse the salary of their employees and Government can disburse different allowances like elderly allowance, freedom fighter allowance etc. to the people within a few moment in a hassle free way.

  • Corporate Office/Government will send the list of mobile account numbers (including check digit) and monthly salary/allowance to DBBL
  • DBBL will credit all the individual accounts by debiting corporate account centrally by a batch process system
  • The employee/beneficiary will get an SMS regarding the transaction
  • The employee/beneficiary will receive an sms confirmation
  • The employee/beneficiary can go to any agent or DBBL ATM or DBBL Branch to withdraw money

 

 

 

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